Revisions to the deliverable(s) estimated are included, but within reason. Ghost will provide the original deliverable(s), then work with you to complete any requested design revisions in organized “rounds” (batches of approved changes to be completed all at once). We will include versions two and three (two total rounds of revisions) in this cost estimate. Excessive revisions beginning with version four will be billed on a $175/hour basis as needed. If you provide draft content or design elements that later have to be changed out or replaced, these edits are exempt from our included revisions and will be billed hourly as needed.

On most project bids, Ghost will bill 50 percent of the total cost of the deliverable upon execution of this contract, and 50 percent upon completion of the deliverable. On hourly agreements, Ghost will bill for the total hours consumed at the end of each month. On retainer agreements, Ghost will bill 100 percent of the monthly amount at the beginning of each month. If, after 30 days of providing you with a deliverable, you have not provided us with approval of the deliverable or revisions to be made to the deliverable, Ghost will bill the remaining costs for the project. Ghost invoices on a net 15 schedule. 

Ownership of logos and brand identity are transferred to our client upon receipt of final payment. All other project engagements and creative concepts are for the delivery of specific tactics and usage. Once completed and paid for, digital press-ready (non-editable) files of the finished project will be provided upon request. Source or mechanical files remain the property of Ghost.

Out-of-pocket expenses will be billed as incurred. These hard costs may include stock photography, music or video licensing; fonts; plugins or modules; hair and makeup for shoots; travel, lodging and meals outside of the OKC metro area; and more. Some out-of-pocket expenses related to licenses may be ongoing fees throughout the life of the work. Exact out-of-pocket expenses cannot always be estimated or approved in advance.

Ghost may share published works we have created for you for our own self-promotion on social media, newsletter or website, in future business development proposals or pitches or case studies, for awards consideration. We will not disclose proprietary or confidential information we’ve exchanged with you, of course. If you’d like us to withhold any specific information, or the work in part or in full, please let us know at this time. Should you decide after we’ve published something, simply request that we remove it and we’ll be glad to.

If the scope of work defined in the project agreement changes or evolves after we’ve had subsequent conversations, you should anticipate that the cost and time related to completing that scope of work should change as well. You agree that verbal or written (email) scope changes or requests are subject to additional billing and time. If you need a formal cost quote for additional scope prior to work continuing, you must request this, otherwise you are obligated to pay the amount billed for the scope change.

We’ll always check our work with our team members and you’ll always have an opportunity to approve our work before it’s sent to print or publication, but we can’t validate the accuracy of facts, figures, name spellings or other information you provide to us about your company, its performance, its team members or other contents. Please be sure to verify the accuracy of all information you provide to us. Errors of this sort may result in delays, excessive revisions, additional trafficking or reprints, and you may be responsible for related costs or delays.

When we handle media placement, printer or other vendor management, we’ll add a percentage to the vendor estimates to accommodate our time. This passthrough charge amounts to 20 percent for printer management and 15 percent for media placement. 

This estimate remains valid for 30 days following its issuance. Initiating this work after that period of time may require a new estimate to reflect any changes in rates, availability or scope.

We are happy to accept credit card payments, but we’ll add a small percentage (typically four percent or less) to the total billed to cover the transaction fees we incur.

ETHAN SMS PROGRAM TERMS

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Program description: Ethan is a virtual AI agent used for appointment scheduling and service updates.

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Contact
Questions? Email 
contact@ghost.agency.